Thank you for choosing Yard Sign Sisters LLC, DBA Custom Sign Sisters. Before confirming your booking, please carefully read and understand the following

Terms and conditions.

By proceeding with your booking, you acknowledge and agree to be legally bound by these terms.

Company: Yard Sign Sisters LLC DBA: Custom Sign Sisters

Contact: i nfo@customsignsisters.com

Balloon Decor

Nature of Balloons:

We use high-quality balloons and materials to ensure a stunning setup. However, we cannot guarantee their performance after setup due to factors beyond our control, such as heat, direct sunlight, high winds, and sharp objects.
While we provide placement suggestions, the ultimate responsibility for balloon care rests with the customer.

Colors and Decor:

Due to supply shortages, substitutions may occur.
Exact color matches are not guaranteed.

Installation Guidelines:

Our team uses materials such as, magnets, command hooks, or tape for securing balloon installations. Proper removal of hooks (by pulling the tab downward) ensures no damage to surfaces. We are not responsible for damage caused by improper removal.
Balloon garlands must be attached to solid structures or one of our rental frames. Certain surfaces, like brick or porous stone, may not be suitable for installations.
Customers must inform us in advance of any specialized equipment needed (e.g., ladders for installations over 13 feet).

Delivery and Setup:

Deliveries occur Fridays after 4:00 PM and Saturdays. For setup times outside these windows, arrangements must be made in advance.
A 3-hour delivery window is required. Reduced delivery windows (<3 hours) incur a $50 fee.
A representative must be present during setup. Pets must be secured.
If setup is delayed due to incorrect addresses, unavailable representatives, or unsafe conditions, additional fees may apply, or the order may not be delivered (with no refund).

Pickup Orders:

Customers must arrive at the agreed pickup time. Orders left unattended for over 45 minutes may be placed on the porch at the customer’s risk.

Teardown Policy:

A 2-hour teardown window is required. Reduced windows incur a $50 fee.
Tear-downs after 9 PM incur additional fees. Pickup after 10:30 PM will be scheduled for the next day and will incur a next-day fee.
Materials must be returned in their original condition. Damages will result in charges for repair or replacement.

Helium Balloon Care & Pickup Tips

We treat your balloons with care!
Once your balloons leave our hands, we are not responsible for any popping or deflation due to heat, handling, or storage.

Float Time:

Latex balloons typically float 12–24 hours.
We treat them with Hi-Float to help extend their life (up to 1 day indoors).
Foil balloons usually float 2–4 days with proper care.

No Float Guarantees:

Temperature, handling, and weather can affect float time. We cannot guarantee specific balloon lifespans.
Outdoor Use:
Balloons are sensitive to heat, cold, wind, and direct sunlight.
In hot temps, they may pop. In cold, they may shrink.
For best results, schedule pickup close to your event time.

Porch Pickup / Storage:

Keep balloons indoors in a cool space until your event.
Avoid hot cars, rough surfaces, vents, and direct sun.
Want Longer-Lasting Options?
Choose foil or jumbo balloons, or
Consider air-filled bundles (they don’t float but can last for days/weeks).

No Balloon Releases:

We do not sell balloons for the purpose of balloon releases. We believe in celebrating joyfully while respecting the environment.

The Joy Bar

Delivery and Setup:

Deliveries occur Fridays after 4:00 PM and Saturdays. Setup requires a 3-hour delivery window. Reduced windows (<3 hours) incur a $50 fee.
A representative must be present during setup. Pets must be secured.

Snack Service Disclaimer:

The Joy Bar offers snacks prepared in a kitchen that may share equipment with allergens. Customers are responsible for communicating allergy concerns before the event.

Teardown Policy:

A 2-hour teardown window is required. Reduced windows incur a $50 fee.
Tear-downs after 9 PM or pickups before 7 AM incur additional fees.
Materials must be returned in their original condition. Damages will result in charges for repair or replacement.

Shared Policies for Balloon Decor and The Joy Bar

Rush Order Fees:

Orders or changes made within 3 days of the event are subject to rush fees:

3 days prior: 10% fee
2 days prior: 15% fee
1 day prior: 20% fee
Same-day: 25% fee

We reserve the right to turn down last-minute events or charge higher fees during peak times.

Cancellations:

Entertainment bookings are non-refundable.
Balloon decor cancellations:
10+ days before the event: Refund available, minus a 20% administrative fee.
Less than 10 days: Non-refundable.

Inclement Weather:

If weather delays setup, customers may opt for a delayed installation or a full refund.

Custom Sign Policy

Print+Ship Services

We will invoice for the products selected on this order form at the prices displayed. I also understand that delays in payment or in approving proofs may delay my order.

I acknowledge that Yard Sign Sisters LLC dba Custom Sign Sisters will not be liable for any errors in the graphics I submit, including spelling or grammatical mistakes. My submitted files will be printed as provided.

Additionally, I understand that Custom Sign Sisters is not responsible for shipping delays caused by third-party carriers (UPS, FedEx, USPS), and that delivery dates are estimated, not guaranteed.

Fill A JoyFULL Sheet Customer Agreement

Because you are providing a completed print-ready layout, your artwork will be printed exactly as submitted.

By placing this order, you acknowledge and agree to the following:

Printing

• Your artwork will be printed exactly as uploaded.

• Custom Sign Sisters does not edit, redesign, resize, reposition, or correct artwork submitted through the JoyFULL Sheet Canva Template.

• We do not check spelling, grammar, image quality, resolution, transparency issues, overlapping graphics, alignment, or spacing.

• Your Canva template is displayed at 50% scale. Everything will print at TWICE THE SIZE SHOWN.

• Files that are blurry, pixelated, low resolution, or poor quality will print that way.

Layout

You are responsible for ensuring:

Images do not overlap.
Graphics fit within the template.
Elements have adequate spacing.
Important artwork stays away from edges.
Everything is positioned exactly how you want it printed.

We will print the file exactly as submitted.

No Proofs

No digital proof will be provided for Fill A JoyFULL Sheet orders.

Your uploaded PDF is considered your final approved artwork and will move directly into production.

Colors

Exact color matching cannot be guaranteed.

Colors may vary slightly due to materials, printers, inks, monitor settings, and manufacturing processes.

These normal variations are not considered defects.

Refunds

Because every order is custom printed, refunds or reprints will only be provided if the error was made by Custom Sign Sisters.

Refunds will not be issued for:

• Low-resolution artwork

• Customer layout mistakes

• Spelling or grammar errors

• Incorrect sizing

• Graphics placed too close together

• Graphics placed too close to the edge

• Overlapping artwork

• Customer-submitted files

Intellectual Property

By uploading artwork, you certify that you own the rights or have permission to reproduce all submitted graphics.

Custom Sign Sisters is not responsible for copyright or trademark violations resulting from customer-supplied artwork.

Shipping

Production begins after payment is received.

Standard turnaround is approximately 5 business days plus shipping.

Shipping carrier delays are outside of our control.

"We Fill Your JoyFULL Sheet" Design Service

Custom Sign Sisters will professionally arrange the artwork and files I provide onto one 4' × 8' JoyFULL Sheet to maximize material usage while considering production and cutting requirements.

This service includes layout and arrangement only. We will not recreate, redraw, vectorize, or significantly redesign customer artwork unless otherwise quoted.

Proof Approval

Every We Fill Your JoyFULL Sheet order includes two (2) complimentary proof revisions.

Additional proof revisions requested after the two included revisions will be billed at $25 per revision.

Production will not begin until the final proof has been approved.

Delays in proof approval will delay production and shipping. We do not send reminder emails or texts requesting proof approval.

Customer Responsibility

Please review your proof carefully before approving it.

Your approval, whether by email, text message, or other written communication, confirms that you have verified:

Spelling
Grammar
Image placement
Sizing
Colors
Quantities
Overall layout
Any other details shown on the proof

Once approved, Custom Sign Sisters is not responsible for errors that appeared on the approved proof.

Artwork Quality

Customer-supplied artwork will be printed using the files provided.

While we may notify you if we notice obvious quality concerns, we cannot guarantee that every issue will be identified.

Low-resolution, blurry, pixelated, or poor-quality artwork may result in reduced print quality.

Custom Sign Sisters is not responsible for the print quality of customer-supplied artwork.

Design Changes

Minor layout adjustments are included as part of the proofing process.

Requests for complete redesigns, replacement artwork, major concept changes, or additional design work after your proof has been created may require an additional design fee.

Color Disclaimer

We strive to produce vibrant, accurate prints; however, exact color matching cannot be guaranteed.

Slight color variations caused by different materials, printers, inks, and monitor settings are normal and are not considered defects.

Refunds

Because every order is custom produced specifically for you, refunds or returns cannot be offered once production has begun.

If an error occurs that differs from your final approved proof due to Custom Sign Sisters, we will gladly work with you to correct the issue.

Intellectual Property

By uploading artwork, you certify that you own or have permission to reproduce all submitted files.

You are responsible for ensuring your artwork does not violate any copyrights, trademarks, or intellectual property rights.

Custom Sign Sisters is not responsible for unauthorized use of customer-provided artwork.

Layouts and arrangements created by Custom Sign Sisters remain the intellectual property of Custom Sign Sisters unless otherwise agreed to in writing.

Production & Shipping

Production begins after:

Payment has been received.
All required artwork has been uploaded.
Your final proof has been approved.

Standard production is approximately 5–8 business days after proof approval.

Need it sooner? Select Priority Production on the order form.

Custom Sign Sisters is not responsible for delays caused by shipping carriers.

Custom Sign Orders

Order Process and Policies

An order is considered official once the following steps are completed:
Submission: The order must be submitted via email to info@customsignsisters.com.
Orders will not be accepted through any other form of communication to ensure all necessary information is in one place.
Payment: The invoice must be paid in full, or deposit whichever your invoice shows as required.
Once these steps are complete, your order will enter our production process.

Turnaround Time:

Minimum turnaround time is 7 business days (Monday–Friday), excluding the day the order is placed.
Rush orders are available for an additional fee (see below).

Proof Approval:

A digital proof will be provided for your approval before production begins. It is the customer's responsibility to review the proof carefully for any errors, including spelling, colors, or design layout.
Production will not start until the proof is approved. Delays in approval will result in delays in production.

Pickup vs. Delivery:

Pickup: All custom sign orders can be picked up for free from our McCordsville, IN location (46055).
Delivery: Delivery is available for an additional fee of $50 for distances up to 30 miles.

Color Matching:

While we strive to match your color preferences as closely as possible, slight variances may occur due to material availability and printing processes.

Refunds and Returns:

Refunds are only available in the case of an error made by Yard Sign Sisters LLC, DBA Custom Sign Sisters.
No refunds will be issued for errors approved in the digital proof.

Rush Orders:

Rush order fees apply as follows:
3-Day Turnaround: $25 fee
2-Day Turnaround: $40 fee
Same-Day Turnaround: $60 fee (subject to availability)

General Business Policies

Privacy Policy: We respect your privacy and are committed to protecting your personal information. Data collected during the order process will be used solely to fulfill your order and improve our services. We do not share your information with third parties without your consent.

Liability and Insurance:

We carry a $1M insurance policy. Additional insured parties can be added to the certificate for a $25 fee.

Photography Consent:

We may photograph setups for promotional use. Personal location details will not be shared.

Force Majeure:

We are not liable for delays caused by uncontrollable events, such as natural disasters.

Customer Indemnification:

Customers assume responsibility for damages or losses caused by their actions.

Attorney Fees:

The prevailing party in disputes is entitled to reasonable attorney fees.

Enforceability Clauses

Acceptance of Terms: By placing an order or booking our services, you agree to the terms and conditions set forth on this page, which constitute a legally binding agreement between you (the customer) and Yard Sign Sisters LLC, DBA Custom Sign Sisters.

Modification of Terms: We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting. It is the customer’s responsibility to review these terms periodically.

Severability Clause: If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement: These terms constitute the entire agreement between the customer and Yard Sign Sisters LLC, DBA Custom Sign Sisters, concerning the services provided and supersede all prior agreements or understandings.

Force Majeure: Yard Sign Sisters LLC, DBA Custom Sign Sisters, shall not be held liable for any delays or failures to perform due to events beyond our reasonable control, including but not limited to natural disasters, acts of God, government actions, or labor disputes.

Dispute Resolution and Governing Law: This agreement shall be governed by and construed in accordance with the laws of Indiana. Any disputes arising from these terms shall be resolved exclusively in the courts located in Indiana.

Limitation of Liability: To the fullest extent permitted by law, Yard Sign Sisters LLC, DBA Custom Sign Sisters, shall not be held liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services, even if advised of the possibility of such damages. Our total liability shall not exceed the amount paid by the customer for the services rendered.

Disclaimer of Warranties: All services are provided on an “as is” basis without any warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

Indemnification: The customer agrees to indemnify, defend, and hold harmless Yard Sign Sisters LLC, DBA Custom Sign Sisters, its employees, contractors, and affiliates, from any claims, liabilities, damages, or expenses arising from their use of our services or breach of these terms.